Mantra88 takes every player's privacy seriously. This Privacy Policy clearly explains what data we collect, how it is used, who has access to it, and what your rights are as a user of our platform. Please read it carefully before using Mantra88's services.
This is the foundation of how Mantra88 handles every piece of information entrusted to us by our players.
Mantra88 collects only the data genuinely necessary to provide platform services, meet KYC requirements, and process financial transactions. We do not collect additional data that is irrelevant or unnecessary to platform operations.
Every piece of data that passes through the Mantra88 platform — from login through to deposit processing via Touch 'n Go eWallet, DuitNow, or FPX — is protected by 256-bit SSL encryption. Our servers are safeguarded by advanced firewalls and 24/7 intrusion detection systems.
Mantra88 is committed to being fully transparent about how your data is used. Every purpose for data collection is clearly stated in this policy. We do not use player data for any undisclosed purpose without first obtaining your renewed consent.
Mantra88 has never sold and will never sell players' personal data to any third party for marketing or commercial purposes. Data sharing with third parties occurs only in strictly limited situations explicitly stated in this policy — such as with payment providers for transaction processing.
Mantra88 players have full rights over their personal data — the right to access, correct, transfer, and request deletion of that data. Such requests can be made through our Bahasa Malaysia-speaking support team at any time, free of charge and without unnecessary hassle.
Mantra88 fully complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia, which is the primary legal framework governing the processing of personal data in Malaysia. This compliance is an ongoing responsibility that we take very seriously as a platform operating for Malaysian players.
This Privacy Policy is published by Mantra88 ("Mantra88", "we", "our platform") and applies to all users who register, access, or use the Mantra88 platform via the website mantra88-jit.com or any related mobile application.
We are committed to protecting your privacy and handling your personal data in a transparent, responsible manner that complies with applicable laws in Malaysia, including Personal Data Protection Act 2010 (PDPA). This Privacy Policy explains:
By using the Mantra88 platform, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of this policy, please stop using the platform and contact us to close your account.
This Privacy Policy should be read together with Terms & Conditions and Responsible Gaming Policy Mantra88 for a full overview of your rights and responsibilities.
Mantra88 collects various categories of personal data from players depending on the nature of their interaction and level of platform usage. Below is an explanation of each category:
Data You Provide Directly:
Automatically Collected Data:
Mantra88 does not request or store sensitive information such as full credit card numbers or PIN numbers. All financial transactions are processed through certified third-party payment channels such as FPX and licensed Malaysian e-wallet operators.
Mantra88 uses the personal data collected solely for the following purposes:
You may withdraw your marketing consent at any time through the communication preferences settings in your Mantra88 account, or by contacting our support team.
Mantra88 maintains a strict policy on data sharing: we does not sell, rent, or trade player personal data to any party for marketing or commercial purposes. Data sharing with third parties only takes place in the following limited circumstances:
In all data-sharing situations described above, Mantra88 ensures that the relevant third parties have adequate data protection measures in place and receive only the minimum data necessary for the stated purpose.
Mantra88 implements multiple layers of security to protect players' personal data from unauthorised access, disclosure, alteration, or destruction:
Important Note: While Mantra88 takes all reasonable steps to protect your data, no system can be guaranteed 100% secure. You are also responsible for keeping your own Mantra88 account password safe. Our support team will never ask for your password — any such request is fraudulent.
Mantra88 retains players' personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law. Our data retention guidelines are as follows:
When data is no longer needed and there is no legal obligation to retain it, Mantra88 will securely delete or anonymise that data using methods that ensure it cannot be recovered.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and Mantra88's internal policies, you have the following rights in relation to your personal data:
You have the right to request and receive a copy of the personal data Mantra88 holds about you. Such requests will be processed within 30 working days.
If any personal data held by Mantra88 is inaccurate or out of date, you have the right to request a correction promptly through your account settings or by contacting support.
You may request the deletion of your personal data under certain circumstances, subject to legal retention requirements applicable to financial accounts.
You may object to the processing of your data for direct marketing purposes at any time. Mantra88 will honour your objection immediately.
You have the right to receive your data in a machine-readable format for transfer to another platform, should you choose to do so.
In certain circumstances, you may request that Mantra88 restrict the processing of your data while a dispute or review is pending.
To exercise any of the rights above, please contact Mantra88's Privacy Officer by email at support@mantra88-jit.com specifying the right you wish to exercise and your account details. We will verify your identity before processing any data-related request to ensure the security of your information.
Mantra88 uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance and maintain the security of login sessions. Below is an explanation of the types of cookies used:
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the core functionality of the Mantra88 platform. Continued use of the Mantra88 platform after receiving a cookie notice is considered your consent to the use of cookies as described above.
Mantra88 takes the protection of children and young people very seriously. The Mantra88 platform is strictly not intended for individuals under the age of 18. We do not knowingly collect personal data from anyone under the age of 18.
If Mantra88 becomes aware or discovers that personal data has been collected from a person under the age of 18, we will:
If you are a parent or guardian and have reason to believe that your child under the age of 18 has registered and used the Mantra88 platform, please contact our support team immediately at support@mantra88-jit.com.
In the course of operating the Mantra88 platform, there are situations where players' personal data may be processed or stored on servers located outside Malaysia — for example, for data backup purposes, cloud infrastructure, or processing by the high-technology software providers we use.
In all cases of cross-border data transfers, Mantra88 ensures that:
By using the Mantra88 platform, you agree that your personal data may be transferred to and processed outside of Malaysia, subject to the protections outlined in this section.
Mantra88 reserves the right to amend this Privacy Policy from time to time to reflect changes in data processing practices, new legal requirements, platform improvements, or player feedback.
When material amendments are made to this Privacy Policy, Mantra88 will:
Continued use of the Mantra88 platform after the effective date of any amendment constitutes acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how Mantra88 protects your data.
If you have any questions, concerns or complaints regarding how Mantra88 handles your personal data, or if you wish to exercise any of the privacy rights outlined in this policy, please reach out to us through the following channels:
Mantra88 aims to respond to all privacy-related enquiries within 14 working days. For more complex matters requiring thorough investigation, response times may be longer, but we will keep you updated on the progress within that 14-day period.
All privacy inquiries are handled in Bahasa Malaysia by our trained support team. Please don't hesitate to reach out to us with any concerns regarding your personal data.
| Data Type | Collected | Retained | Third-Party Sharing | Sold |
|---|---|---|---|---|
| Registration Information | Restricted | |||
| KYC Documents | Restricted | |||
| Financial Transaction Data | Payment Provider | |||
| Betting & Gaming History | ||||
| Technical Data (IP, Device) | ||||
| Support Communications | ||||
| Approximate Location Data | Temporary | |||
| Marketing Data (with consent) | Options | If you agree |
"Restricted" means sharing only takes place with service providers directly involved in the relevant transaction and bound by data protection agreements. Mantra88 does not sell any data to any party under any circumstances.
When you register with Mantra88, you entrust us with fairly sensitive information — your name, phone number, bank account details, and transaction history. That trust is not something we take lightly. At Mantra88, our Privacy Policy is not a document written purely for compliance purposes and then left to gather digital dust — it is a genuine operational guide that shapes how our team handles every piece of data relating to you.
One of the most common questions new Malaysian players ask the Mantra88 support team is: "Is my information safe?" The short answer — yes, and here's why: every transaction you make via Touch 'n Go eWallet, DuitNow, GrabPay, or FPX passes through layers of 256-bit SSL encryption. This means that even if someone managed to intercept your network traffic, what they'd see is nothing but a string of meaningless characters — without the decryption key that only Mantra88 and you possess.
Regarding the Personal Data Protection Act 2010 (PDPA) of Malaysia, this is the legislation that governs how organizations in Malaysia may collect, use, and store individuals' personal data. Mantra88 fully complies with the PDPA, which means you have legally enforceable rights over your data — not just promises written in a document with no teeth. These rights include the right to know what data we hold about you, the right to request a correction if any information is inaccurate, and in certain circumstances, the right to request deletion.
One thing Mantra88 wants to be completely transparent about is cookies. When you use the Mantra88 platform, essential cookies are required for it to function properly — without them, the system cannot recognise that you are logged in or retain your language settings. Analytics cookies help us understand which parts of the platform are most useful to players and which areas need improvement. All of this is done at an aggregate level and does not involve identifying individuals for marketing purposes without your consent.
Regarding KYC data — many Mantra88 players ask why they are sometimes required to submit a copy of their MyKad or other verification documents. This is not something Mantra88 has invented — it is a standard requirement set by international financial compliance frameworks for legally operating online betting platforms. Its purpose is to ensure the platform is not used for money laundering, terrorist financing or financial fraud. Your KYC data is stored with full encryption and can only be accessed by authorised Mantra88 staff for verification and compliance purposes.
Mantra88 players sometimes ask what happens to their data if they decide to close their account. The answer depends on the type of data. General account data and gaming activity data may be deleted upon request. However, financial transaction records must be retained for a minimum of seven years in accordance with Malaysian legal requirements relating to financial compliance — this includes all deposits and withdrawals made through methods such as FPX or DuitNow. This is not Mantra88's choice; it is the same legal obligation observed by all financial institutions in Malaysia.
Mantra88 is committed to continuously improving our privacy practices in line with technological and legal developments. We conduct regular internal reviews of our data handling procedures and update this Privacy Policy whenever material changes occur. If you have any concerns, questions, or wish to exercise your privacy rights, our Malaysian-speaking Mantra88 support team is always on hand to assist you in a friendly and professional manner.
Mantra88 does not sell players' personal data. All data is protected by SSL 256-bit encryption. You have the right to access, amend, or request deletion of your data at any time. Our platform complies with the Malaysia PDPA 2010. For any privacy enquiries, contact us at support@mantra88-jit.com or read Terms & Conditions us for full context.
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